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Student Guide for Personal Computers


Target Audience: Day & resident students with their own computer using the WPS Internet & printers.
Revision: 2006-06-29_1400

Qualification & Registration

If you are not going use your computer with the WPS Internet connection, nor the WPS printing system, then you don't need to do anything on these pages. However, if you do want to do either of these things, then you must first make sure that it is qualified, then get it registered.

The following computers are automatically considered qualified & need no modification:
     ��� Apple MacOS X computers (10.[2-4] with all the latest Security Updates auto-installed).
     ��� Linux computers (no dual-boot, no emulators) & other UNIX-based computers.
If you are using Windows, then you need to have Win2000 or XP and make sure that it has all of the following:
     ��� Symantec/Norton AntiVirus (or McAfee AntiVirus <or> AVG at grisoft.com <or> "Trend Micro").
     ��� You must have the latest Virus Definitions & a registered subscription that will last until the next (July 1st). Note, if you have an AntiVirus program that is a "Corporate Edition", then you do NOT have an expiraion date but your computer IS considered qualified.
     ��� If you are using Windows XP, then you must have Service Pack 2 installed. If you are using Windows 2000, then you must install Service Pack 4. To check for this, click on the "Start" menu; right-click on the "My Computer" icon; click on "Properties"; click on the "General" tab;  under "System", it should say "Service Pack 2". If it does not, you need to install it.
     ��� You must also have Windows Auto-Update engaged. To check for this, click on the "Start" menu; click on Control Panel).
If you do not have these above items installed, you are responsible for installing them. If you need help, see the bottom of this document titled "Outside Help". Once your computer has all of the above items installed, then go to the WPS Technology Department office (in the science building complex).
Policy

You are responsible for abiding by the polices in the handbook. Make sure that your computer complies with them. You are responsible for what you computer does (including preventing other computers from working properly, getting viruses, viewing indecent websites and being used by other people). WPS Technology reserves the right to ensure that a NON-WPS-Owned computer does not connect to the WPS network by confiscation. You will not be allowed to do anything (even with your own equipment) that interferes with WPS computers or network. Access to other services not explicitly listed here is not allowed. See the WPS handbook for details.  Service is only assured to work when PG&E electrical mains are on & SBC Internet is fully operational. Additionally, service is only monitored & repaired weekdays from 8:30 A.M. to 4:30 P.M. and only when students are in session (not on vacations).

Outside Help

WPS Technology Department can only spend time to working on WPS-Owned Computers (printers, etc). We can only advise owners of other computers for scheduled periods. For more service, we recommend the following:
     ��� Action Computer:  408-739-0316 x4
     ��� Apple Computer: (Palo Alto) 650-617-9000
     ��� CompUSA: 408-554-1733
     ��� 1800 WE-FIX-MACS

None of these people (or stores) are allowed to change the WPS-Owned computers, printers or cables. unless they are given explicit permission each time by the WPS Technology Department.

WPS Technology staff may setup computers at the beginning of the year to use Internet & to print to WPS printers. We are not allowed to spend time repairing or troubleshooting other people's computers. You must buy an individual copy of AntiVirus for each computer. We recommend getting a 3-year warranty for all laptop computers because they tend to get damaged more then desktops.
How to Sign Up

To use your computer on the WPS campus, using the WPS-Owned Internet connection and/or printers , then do these steps: 1) Make sure your computer meets the qualifications above. 2) Fill out the form below and bring it to the Technology Office.

Student name: ____________________________ Date: ____________
Computer serial number: ____________________________________
Name of AntiVirus software (Windows only): ____________________
Date of AntiVirus subscription expiration (Windows only): __________
Internet Setup

After your computer is Qualified & Registered, you should be able to use the Internet immediately. If you are not online, then check these settings:
  • Apple MacOS X:
    • For Airport (wireless) & Ethernet (wired), make sure that "Connection" is set to "Using DHCP".
    • Form the "waves" menu in the upper-right corner of the screen, select "Priory Air".
    • TEST: Use "Apple System Profiler" to see if your computer have acquired an IP address.
    • TEST: Use "Terminal" to "ping 172.11.1.7" and "host mail.yahoo.com".
  • Microsoft Windows XP:
    • Make sure bridging is off (in Network Connections, right-click on the wireless connection).
    • For wireless & wired, make sure that your TCP/IP properties are set to "DHCP". For wireless select "Priory Air". Uninstall both "QoS Packet Scheduler" and "AEGIS Protocal (IEE 802.1X)" they keep your computer from working right.
    • TEST: Goto "Start Menu", click "Run"; type "cmd" & press "OK"; type "ipconfig /all" to see if your computer has acquired an IP address that begins with "172.11.". (169.254.236.62 is wrong & self-assigned).
    • TEST: Type "ping 172.11.1.7". You should get a "reply", NOT a "timeout".
    • Ignore the messages that windows gives you like "Your wireless network is now connected.". This is a Microsoft Windows lie. It does not test the full connection.
It is suggested that you turn on your connection to the StudentProxy. This is simple to do and will enable you to browse the Internet faster. Beware that it only works with web browsers (not chat programs, nor games) and will need to be switched off when you use Internet from off of the WPS campus. To prevent slowdowns, the StudentProxy will not download files larger than 4M (reply_body_max_size), for these files, turn off your connection to the StudentProxy. If you are having trouble using the Internet, you can try switching your connection to the StudentProxy on or off. This gives you two options that make it more likely that you will be able to use the WPS Internet connection, even if one option seems excessively slow.

Turning the Proxy ON (for your computer using Internet Explorer):
  1. From the "Tools" menu, choose the item labeled "Internet Options...".
  2. In the window that appears, click on the tab labeled "Connections".
  3. Click on the button labeled "LAN Settings".
  4. In the window that appears, place a "check" the box labeled "Use proxy server for your LAN"... by clicking on it once.
  5. Click on the white box labeled "Address" and type "172.11.3.44" (if it is not typed there already) (NOTE: optionally you can type "StudentProxy.woodsidepriory.com").
  6. Click on the white box labeled "Port" and type "3128" (if it is not typed there already).
  7. Click the button labeled "OK" (the one below the "Port" label).
  8. After the top window disappears, click the button labeled "OK".
Turning the Proxy OFF (for your computer using Internet Explorer):
  1. From the "Tools" menu, choose the item labeled "Internet Options...".
  2. In the window that appears, click on the tab labeled "Connections".
  3. Click on the button labeled "LAN Settings".
  4. In the window that appears, remove the "check" from the box labeled "Use proxy server for your LAN"... by clicking on it once.

Turning the Proxy ON (for your computer using FireFox or Mozilla):
  1. From the "File" or "Options" menu, choose the item labeled "Preferences...".
  2. In the window that appears, click on the icon labeled "General" (or the "+" next to "Advanced").
  3. Click on the button labeled "Connection Settings" (or the word "Proxy").
  4. Click on the round button next to the words "Manual Proxy Configuration".
  5. In the first and second white boxes that appear on the left, type "172.11.3.44" into both boxes (if it is not typed there already) (NOTE: optionally you can type "StudentProxy.woodsidepriory.com").
  6. In the first and second white boxes that appear on the right, type "3128" into both boxes (if it is not typed there already).
  7. Click the button labeled "OK".
  8. After the top window disappears, click the button labeled "OK".
Turning the Proxy OFF (for your computer using FireFox or Mozilla):
  1. From the "File" or "Options" menu, choose the item labeled "Preferences...".
  2. In the window that appears, click on the icon labeled "General" (or the "+" next to "Advanced").
  3. Click on the button labeled "Connection Settings" (or the word "Proxy").
  4. Click on the round button next to the words "Direct connection to the Internet".
  5. Click the button labeled "OK".
  6. After the top window disappears, click the button labeled "OK".

Printing Setup
If you are a Resident Student, you can print to any of the printers on the list below. If you are a Day Student, you may only print to the last Computer Lab or Library printers (Mr. Carlson, 2004).
To connect your MacOS X 10.3 computer to one of these printers, follow these steps:
  1. Open a web browser (Internet).
  2. From the "File" menu, choose the item labeled "Print" (in the file or web page you want to print).
  3. In the window that appears, click on the pop-up menu at the top (labeled "Printer") and choose the last item labeled "Edit Printer List...".
  4. Click the button labeled "Add". If your cursor is not a spinning ball, then goto the next step. If it is, wait 5-30 seconds.
  5. Click on the printer that you want to add (or click on the "Add" button).
  6. Click on the pop-up menu at the top of the window and choose the item labeled "IP Printing".
  7. Click on the pop-up menu labeled "Printer Type" and choose "LPD/LPR".
  8. In the white box labeled "Printer Address", type the printer's address number:
  9. Leave the field labeled "Que name" blank.
  10. Click on the next pop-up menu, choose the printer manufacture "HP".
  11. Click on the next pop-up menu, choose the printer model.
    • Choose "LaserJet 4200" for the Anselm House (Upper Dorm, "DormUpperFrontPR") printer.
    • Choose "LaserJet 4200" for the Benedict House (Upper Dorm, "DormLowerFrontPR") printer.
    • Choose "LaserJet 4200" for the Resource Center printer.
    • Choose "LaserJet 4M/4MV Postscript" for the Library ("Library3PR") printer.
    • Choose "HP LaserJet 5Nt" for the Library ("ComputerLab3PR") printer.
  12. Click on the button labeled "Add".
  13. A printer named "172.11.4.13" should now be added to the window (for the Library3PR printer).
  14. Close that window.
  15. You should now see the original Internet print window. Click on the button labeled "Print".
  16. Go to the Library3PR printer & make sure that a page or two come out.
To connect your Windows XP computer to one of these printers, follow these steps:
  1. From the "Start" menu, point to the "Printers and Faxes" and click on it.
  2. Click on the item labeled "Add Printer". Click on the button labeled  "Next".
  3. Click on the small, round radio button labeled "Local printer attached to this computer" (if it is not already selected). Un-check the box labeled "Automatically detect and install my Plug and Play printer". Click on the button labeled  "Next".
  4. Click on the small, round radio button labeled "Create a New Port".
  5. To the right of that, click on the pop-up menu labeled "Standard TCP/IP Port". Click on the button labeled  "Next". Click on the button labeled  "Next".
  6. In the window that appears, type in the top, white box the NUMBER of the printer that you want to use (choose a pritner below):
  7. Leave the bottom white box alone. Click on the button labeled  "Next".
  8. Leave the white box at the bottom alone (the one labeled "Device Port", it should be set to "Parallel 1"). Click on the button labeled  "Finish".
  9. In the list that appears to the left, click once on the word "HP".
  10. In the list that appears to the right, click once on the model of the printer (choose a pritner below):
    • Choose "LaserJet 4200" for the Anselm House (Upper Dorm, "DormUpperFrontPR") printer (or "LaserJet 4100 Series PS").
    • Choose "LaserJet 4200" for the Benedict House (Upper Dorm, "DormLowerFrontPR") printer (or "LaserJet 4100 Series PS").
    • Choose "LaserJet 4200" for the Resource Center printer.
    • Choose "LaserJet 4M/4MV Postscript" for the Library ("Library3PR") printer.
    • Choose "HP LaserJet 5N" for the Library ("ComputerLab3PR") printer.
  11. Click on the button labeled  "Next".
  12. Make sure that the radio button labeled "Do not share this printer" is selected. Click on the button labeled  "Next".
  13. Make sure that the radio button labeled "Yes" is selected. Click on the button labeled  "Next". Click on the button labeled  "Finish". Click on the button labeled "OK".
Internet Help & Workarounds

If your WPS Internet connection was working before (you were able to get to www.yahoo.com) and now it is not working then the best thing you can do is ask 1-2 other people who are using NON-WPS-Owned computers if they are able to use the Internet.

If they are, then it is likely that something has changed on your computer. Check that all network cables are plugged in firmly and that you are near a WPS building (if you are using wireless Internet).

Check that your web browser has the proxy turned ON. If you are a residential student, then goto the dorm office & see if the Network Monitor says that Yahoo or Google is down (red) or up (green).

If you are still having troubles, then do these two things:
    1. If a WPS-Owned computer is working on the Internet, then use that. You can use computers in the Computer Lab, Library (and dorm office for residential students).
    2. Report this problem to a faculty member & please do ALL the tests in the checklist below (copy this page first, or write in pencil so that you can re-use this page, if needed):
Date & Time: _______________________

Your Name: ________________________

Are you able to get to "www.yahoo.com" using your computer?
(circle either YES <OR> NO to the right)
 YES
 NO
Are you able to get to "info.woodsidepriory.com" using a WPS-Owned computer?
(circle either YES <OR> NO to the right)		 YES NO
  1. Click on "Start", click on "Run..." (Apple Mac:skip this)
  2. Type "cmd" & click "OK". (Apple Mac: "Go" menu, "Applications"; "Utilities"; "Terminal")
  3. In the window that appears, type "ping 207.69.188.186", then press the "Enter" key (EarthLink DNS).
  4. Do you get at least 4 lines printed on the screen in white letters that start with the words "Reply from"? After 10 seconds, press CTL & C.
    (circle either YES <OR> NO to the right)
 YES NO
  1. Type "ping 172.11.1.7", then press the "Enter" key (GW).
  2. Do you get 4 lines printed on the screen in white letters that start with the words "Reply from"? After 10 seconds, press CTL & C. (circle either YES <OR> NO to the right)
 YES
 NO
  1. Type "ping 172.11.3.44", then press the "Enter" key (StudentProxy).
  2. Do you get 4 lines printed on the screen in white letters that start with the words "Reply from"? After 10 seconds, press CTL & C. (circle either YES <OR> NO to the right)
  3. Close the window.
 YES NO
Are you using the Proxy? [If you are unsure, see above in the section titled "Internet Setup"]
(circle either YES <OR> NO to the right)		 YES NO
Who else did you ask to see if they were able to get to "www.yahoo.com"? Were they able to get to it?
 People asked:
___________
___________
Did they
get to
Yahoo?
_________
Can you use a WPS-Owned computer and get to "www.yahoo.com"?
(circle either YES <OR> NO to the right)		 YES
 NO
Are you able to get to "info.woodsidepriory.com" using a WPS-Owned computer?
(circle either YES <OR> NO to the right)		 YES
 NO

NOTE: Sometimes Internet Explorer gets randomly messed up and will not work. Use the reliable, fast and secure FireFox web browser (www.getfirefox.com). For Internet slowdowns, check to see who else is online & ask them to stop downloading (if they are doing that). Long downloads (over 3 minutes long) slow down the Internet connection enormously. Everyone shares the same Internet connection, so be sure to check both Anselm house & Benedict house for large downloads. FYI: On-campus faculty don't tend to do large downloads, so this is not a factor.



Printing Help & Workarounds

If you have been able to print to a WPS-Owned printer before and now it is not working then the best thing you can do is ask 1-2 other people who are using NON-WPS-Owned computers if they are able to print to the same printer.

If they are, then it is likely that something has changed on your computer. Check that all cables are plugged in firmly and that you are near a WPS building (only if you are using wireless.  The chapel is NOT covered).

If other people are NOT able to print, then do these two things:
    1. Copy your files to a floppy or burn a CD and take that to a WPS-Owned computer and use that to print with (nearby ones, computer lab & library computers are usually available). You can also eMail yourself the file.
    2. Report this problem to a faculty member & please do ALL the things in the checklist below (copy this page or write in pencil so you can re-use this paper if needed):
Date & Time: ___________________

Your Name: ____________________

Which printer were you trying to print to? (pick one: DormLowerFrontPR, DormUpperFrontPR, Library3PR, ComputerLab3PR) Which printer:
___________
  1. Click on the "Start" menu, click on "Run..." (Apple Mac: skip this)
  2. Type "cmd" & click "OK". (Apple Mac: "Go" menu, "Applications"; "Utilities"; "Terminal")
  3. In the black window, type "ping 172.11.4.10", then press the "Enter" key  (DormLowerFrontPR) .
  4. Do you get 4 lines printed on the screen in white letters that start with the words "Reply from"? After 10 seconds, press CTL & C. (circle either YES <OR> NO to the right)
 YES NO
  1. In the black window, type "ping 172.11.4.11", then press the "Enter" key (DormUpperFrontPR).
  2. Do you get 4 lines printed on the screen in white letters that start with the words "Reply from"? After 10 seconds, press CTL & C. (circle either YES <OR> NO to the right)
 YES
 NO
  1. In the black window, type "ping 172.11.4.13", then press the "Enter" key (Library3PR).
  2. Do you get 4 lines printed on the screen in white letters that start with the words "Reply from"?  After 10 seconds, press CTL & C. (circle either YES <OR> NO to the right)
  3. Close the window.
 YES NO
Who else did you ask to see if they were able to print? Were they able to print to the printer?
 People asked:
___________
 Can print?
_________
Can you login to a WPS-Owned computer and print to that computer's printer? YES
 NO
NOTE: Sometimes Windows gets messed up & after you restart, your file will print.